Featured Knowledge Base Articles
Error: There are no agents available on reporting server: EDASERVE
If you are receiving an EDASERVE error when running reports, you may need to update the IBI configuration file.
Clients not checking in and policies not updating: Java update failure
If you notice that Surveyor clients and devices are not checking in, or their policies are not updating, you may want to check to see if Java or a Java update has failed to install properly.
Intel and Broadcom Network Cards: Scripts to change advanced NIC driver settings to "Magic Packet Only" (6x)
Verdiem technical support is aware of several Broadcom and Intel networks cards that are not staying asleep (insomnia).
Dell Optiplex computers do not wake from off using default Wake on LAN settings (6x)
This article contains the steps for modifying the BIOS settings to enable computers to wake from the off state through Wake on LAN.
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Welcome to the Surveyor Knowledge Base. Here you'll find topics for common issues brought to Verdiem Technical Support, along with all current Surveyor product documentation. If you can't find information about an issue you want to address, please let us know.