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Test Windows client connectivity to the SURVEYOR server

Surveyor 5.x

Knowledge Base

This topic provides instructions for running a client connectivity utility that is installed with SURVEYOR, as well as troubleshooting information if the client does not connect.

After you install SURVEYOR Client, if you do not see clients connected to SURVEYOR in the Administrator console, you can use a utility that is installed with SURVEYOR to test connectivity to the server. The utility displays the status of the SURVEYOR client service (SurveyorSession.exe) in a status window.

The initial connection and authentication processes of this test take up to two minutes, depending on the server load and a random factor (which spreads out the server load for systems with thousands of clients that could attempt to connect to the server at the same time). The results indicate the server name, port number, and whether the client is connected to the server.

To test SURVEYOR client connectivity to the server

  1.  On a client computer, navigate to the Bin folder that is part of the SURVEYOR Client software installation. For example: C:\Program Files\Verdiem\SurveyorSD\Bin.
  2.  Run the file SURVEYORStatus.exe. The results show the client status, along with the designated SURVEYOR Server name and port number.

If the status window indicates that the client is not connected, refresh the window every 15 seconds or so until the results indicate that the client has connected, or two minutes have passed.

If the client fails to connect after two minutes, try the following:

  • Review the server name and port number to make sure they are correct.
  • If pinging is not disabled on this computer, open a command prompt and ping the server IP address.
  • Check for a software firewall on the SURVEYOR server computer.

If clients do not connect even after you check these two things, please contact Verdiem Technical Support.